If you have any problems with a voucher, or you find a voucher code doesn't work at the store or venue, tell the merchant or partner first - you'll find the details in the voucher small print.

It's the same if you're on the move - the phone can take a little while to catch up depending upon the speed you're travelling. If you are inside a building, the phone might have a problem finding your exact location. Give it a minute or two and it should jump to your current location. Sometimes your phone could still be showing its previous location while it finds you.

If your map thinks you're somewhere that you're not, the GPS might not be turned on. If you change your mobile number or lose your phone, you'll have to go through the Priority registration process and start again. You’ll also have the opportunity to enable settings like location services, that way you can see nearby rewards and perks at any time (and we can even text you when there’s something nearby we think you’ll like). The first time you visit, we’ll ask you to register your details so we can confirm you have an O2 number or a Virgin Media broadband account. You can access Priority on any phone or tablet connected to the internet, either by downloading the Priority app or going to Priority on the O2 website. Priority is for everyone on O2 – and since we joined forces with Virgin Media, Priority’s now also available to everyone with Virgin Media broadband. The more you use Priority, the more we’ll be able to personalise the things we bring you, to make sure you keep seeing things you love and want (with a few surprises thrown in too). Or picking up daily treats while you’re out and about. Getting closer to the hottest music artists. Things like getting cinema tickets on us. Through the Priority app or Priority online, you’ll have access to exclusive rewards, perks and experiences every month. Priority is our way of treating our customers.

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